Competitive Wordwide Shipping
Competitive Worldwide Shipping
At Curacoro, we offer competitive worldwide shipping to ensure you receive your high-quality lashing supplies promptly and reliably. Please review our shipping policies and procedures to understand how we handle delivery confirmation, backorders, damaged merchandise, exchanges, returns, and more.
Delivery Confirmation Once delivery confirmation becomes available, Curacoro is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information.
Backorders/Preorders We strive to remain fully stocked with all products. Occasionally, a greater demand for a product creates an "Out of Stock" situation.
Damaged Merchandise Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email at support@curacoro.com within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged merchandise must be returned along with packaging materials. Curacoro reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.
Exchanges Curacoro must be notified by email at support@curacoro.com within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you used to purchase the order. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be unopened and in the original packaging.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@curacoro.com and send your item to:
Curacoro
Unit 102-103, 755 Queensway Ave East
Mississauga, ON, CA
L4Y 4C5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Returns Curacoro must be notified via email at support@curacoro.com within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable and non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization. Items must be unopened and in the original packaging. In the event that a return is a result of our error, we pay the return shipping.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@curacoro.com.
Sale Items Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Cancelled Orders Any placed order can be canceled without penalty until it has been packaged; once packaged, a 15% restocking fee applies. Once shipped, an order cannot be canceled.
Returns Due to Customer Error If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing. Overnight orders placed on Fridays will not arrive till the following Monday.
Electronic Devices Warranty Any electronic devices sold by Curacoro have a quality warranty within six months of purchasing, provided that the fault was caused by the manufacturer. In this case, please contact us at support@curacoro.com so we can help you with a refund or exchange.
For any questions or further information, please contact us at support@curacoro.com. We're here to ensure you have a seamless and satisfactory shopping experience with Curacoro.